Customer Service



Customs & Imports

If you live outside of the EU, you may be susceptible to customs charges in certain areas which will be charged upon the parcel reaching the destination country. 

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for guaranteed next day delivery is 14:00 GMT. Orders placed after this period will be dispatched the following day.

Any order placed before 14:00 GMT will be posted same day. Orders placed after 14:00 will be posted on the following working day.

When selecting our DHL Express delivery method, orders placed before 15:00 GMT will be dispatched the same day.

Xanadu Sports  has no control over customs and import tax and we cant tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.